September 10, 2009

Microsoft disappoints - ignores Live Sync for Snow Leopard

If this weren't so predictable, it would be funny. But I have loved and raved over Microsoft Live Sync since it was bought (as FolderShare) a few years ago. Now for the second time, Apple has released an OS upgrade, and Live Sync stopped working.

I find this completely intolerable. If Microsoft cared about supporting Live Sync, they could have gotten the developer preview of Snow Leopard, and ensured that their product worked when the final version of snow leopard was released. Instead, they decided to stick their heads in the sand, wait until a major platform upgrade that they "support" was released and *then* decide to look. Now, 2 weeks after the product stopped working, they say that they are aware of the problem and have no ETA for when a solution will be available.

I just uninstalled Live Sync from all of my computers and now pay $5/mo for www.sugarsync.com. There are other solutions out there as well. I'm happy to pay for syncing - but I need it to work. And I need a company to stand by their products.

Looks like Microsoft just does not get customer satisfaction.

1 comment:

Dub said...

We use this application for rapid development with our DotNetNuke (dnn) modules at http://www.interactivewebs.com we are finding this little bug to be a big issue for us.